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E-Commerce Product Listing job descriptions - Samples
What is Product Listing?
Product listing is the process of uploading products and services to an eCommerce site, including all essential details. It can also be classified as a data entry job, where you enter your company’s products and services under the appropriate categories, whether your eCommerce store is on Shopify, WooCommerce, Amazon, eBay, Magento/Adobe Commerce, or any other platform.
- Adding newly acquired products to database.
- Making sure product descriptions and details accurately reflect the items being sold.
- Identifying and correcting any incorrect product data.
- Adding products to our various sales channels.
- Create and manage product listings across multiple websites and marketplaces.
- Conduct keyword research using tools like Helium 10 and Google Keywords to enhance product visibility.
- Develop engaging product descriptions and content with the help of AI.
- Analyse data and performance metrics using Excel to optimise listings.
- Manage inventory and ensure that product information is accurate across all channels.
- Collaborate with cross-functional teams to provide a seamless customer experience.
- Stay informed about industry trends and best practices.
- Conduct research and list items on eBay, ensuring that all listings are accurate and engaging.
- Liase with warehouse and fulfilment team to pick, pack and post items that have sold and ensure prompt and secure delivery.
- Respond to customer inquiries about items for sale, providing excellent service.
- Manage customer returns efficiently and professionally.
- Work both independently and as part of a team to achieve daily goals.
- Assist category merchandisers with new product launches, promotions, and updates.
- Write and edit product descriptions and on-site content.
- Resize, optimise, and upload images.
- Identify issues by conducting regular site walks to check for content errors, image bugs, and other concerns.
- Use Google Sheets or Excel to track updates and ensure data accuracy.
- Maintain product pages and ensure that categories are current.
- Provide support for product listings, pricing, and updates across various e-commerce platforms.
- Monitor inventory levels and assist with the order processing.
- Coordinate with logistics teams to ensure timely order fulfillment.
- Track and report on sales performance and online traffic.
- Assist in responding to customer inquiries via email and chat.
- Collaborate with the marketing team to improve product visibility.
- Support the daily management of the company’s Magento e-commerce website.
- Update and maintain website content, including product listings, images, descriptions, and promotional banners.
- Upload new products and ensure all content is accurate, consistent, and up to date.
- Collaborate with external developers to resolve minor website issues.
- Work closely with internal teams to ensure that product and marketing information is correct and delivered in a timely manner.
- Assist with basic digital marketing updates, including email campaigns and social media posts.
- Help monitor and report on website performance using tools such as Google Analytics or Looker Studio.
- Adding and updating product information on the website.
- Assisting in the creation and maintenance of product specification sheets to ensure online accuracy.
- Editing and preparing product images using basic Photoshop skills.
- Reviewing website content and digital assets to ensure they are visually appealing and functional.
- Collecting product images and information from brands.
- Supporting the team with customer inquiries and returns.
- Assisting with order dispatch and online order management.
- Communicating updates clearly in both written and verbal formats with lifestyle teams.
- Manage and create product listings.
- Respond to Livechat messages, email inquiries, and telephone enquiries.
- Conduct regular pricing reviews in comparison to competitors.
- Handle customer complaints effectively.
- Fully manage customer returns.
- Maintain relationships with courier companies by preparing courier labels, arranging collections, and resolving any delivery issues.
- Manage our social media accounts and online marketing efforts.
- Upload new products and brands to website and sales channels.
- Research and source product information, coordinating with suppliers to obtain the latest images and details.
- Keep website updated by refreshing content and images.
- Ensure all website information is current.
- Update product prices in collaboration with our buyers.
- Regularly update inventory to reflect accurate stock levels.
- Resize product images as needed.
- Respond to project briefs and manage workload accordingly.
- Assist in website discussions and brainstorming sessions.
- Manage and update product listings on eBay, Amazon, and our website.
- Ensure that product information is accurate and updated in real time.
- Use inventory management tools, such as Linnworks.
- Coordinate with different teams to ensure smooth operations.
- Maintain and update data management systems.
- Manage product listings across various e-commerce platforms, ensuring accuracy and up-to-date information on sites such as eBay, Gumtree, and Facebook Marketplace.
- Handle customer inquiries via phone and email, providing excellent customer service and support.
- Conduct data entry tasks to maintain accurate records of inventory, sales, and customer interactions.
- Collaborate with the marketing team to implement promotional campaigns and enhance online visibility.
- Monitor website performance and analyse data to identify areas for improvement.
- Assist in managing online orders, processing returns, and coordinating shipping logistics.
- Maintain organised documentation of administrative processes and reports.
- Preparation and submission of customs entries.
- Effective communication with both customers and internal teams to accurately classify goods and resolve any issues that may arise.
- Liaise with HMRC when necessary.
- Raise invoices for any duties and taxes that need to be paid.
- Assist customers through phone, email, and online chat.
- Process and manage orders using Shopify.
- Provide product information and recommendations
- Collaborate closely with our small team to enhance processes.
- Perform general administrative and support tasks as needed.
- Upload and list products on various online platforms, including eBay, Amazon, and our own websites.
- Optimise listings to improve sales conversion rates.
- Maintain listings, item descriptions, and product photos.
- Create eye-catching product images for our product pages.
- Ensure that marketplaces are updated with the latest products.
- Perform other ad-hoc eCommerce duties as needed.
- Adding new products to the website.
- Writing descriptions and highlighting key features for each product.
- Sourcing, editing, and optimising product images using Adobe Photoshop to ensure they meet brand and site standards.
- Creating gift vouchers for partners and race organisers using Adobe InDesign.
- Monitoring customer review platform.
- Create and manage product listings using Excel or specific templates for each platform.
- Upload product information, including titles, descriptions, specifications, and images provided by suppliers.
- Ensure accurate categorisation and tagging of products.
- Optimise listings for SEO according to platform-specific guidelines.
- Maintain consistent data formatting across all platforms.
- Monitor listings for errors or inconsistencies and make corrections as necessary.
- Experience with Shopify or another e-commerce administration system.
- Comfortable with product creation, including variants, collections, inventory settings, and making simple edits to themes and content.
- Familiar with order processing, including verifying orders, coordinating with fulfillment and warehouse teams, and using shipping apps or integrations.
- Strong focus on data accuracy and attention to detail; ensuring that product metadata and SKUs are correct is essential.
- Create new product listings using inventory management system.
- Perform basic image editing, such as converting files to the correct format and removing backgrounds.
- Assist with Excel spreadsheets by formatting data for import.
- Use Excel spreadsheets to update product information in bulk.
- Communicate with customers over the phone to address queries, such as order tracking.
- Support the customer service team with various administrative tasks, including courier paperwork.
- Maintain accurate product information in both internal systems and external platforms.
- Regularly update and verify pricing, descriptions, and specifications.
- Use internal systems to manage product data efficiently.
- Provide administrative support to the production team as needed.
- Upload and manage product listings on retail websites.
- Communicate regularly with retailers regarding their setup forms.
- Gather product details from retailers and resolve any discrepancies.
- Ensure that product data complies with legal and brand guidelines.
- Assist with audits and quality checks to ensure product accuracy.
- Manage and update product listings across various e-commerce platforms with precision and attention to detail.
- Monitor and respond to customer inquiries via email, chat, or phone with professionalism and courtesy.
- Assist in processing orders, returns, and refunds efficiently.
- Maintain organised digital files and records using Microsoft Office, Google Workspace, and data entry tools.
- Conduct regular inventory checks and coordinate with suppliers as needed.
- Use QuickBooks for invoicing and financial record keeping.
- Support marketing initiatives by creating content and updating product descriptions.
- Ensure all online content adheres to brand standards and company policies.
- Listing items on selling platforms such as eBay.
- Selecting the correct categories for products.
- Using keywords to promote items.
- Researching product pricing when necessary.
- Create and maintain digital merchandising, product listings, distribution, and other website content.
- Facilitate the distribution, management, maintenance, and stock levels of key products.
- Deliver promotional page content, site search information, and other promotional activities.
- Identify new processes to enhance and improve the level of service.
- Manage and update product pages based on the assets and details provided by publishers.
- Facilitate the release of products, including any additional merchandising required.
- Manage and update pricing for all products.
- Manage online chats, customer calls, and emails promptly and professionally, ensuring that all inquiries are addressed in a timely manner.
- Provide clear and knowledgeable guidance on a wide range of products and services to help customers make informed purchasing decisions.
- Lead customers through the online sales process step by step, ensuring easy and secure transactions from browsing to checkout.
- Process payments, returns, exchanges, and refunds accurately, adhering to company policies and ensuring customer satisfaction at each stage.
- Assist in dispatching orders efficiently through various couriers and e-commerce platforms, tracking shipments to ensure timely delivery.
- Drive additional sales by actively recommending related products and upselling options that align with customer needs.
- Maintain detailed and accurate records in the CRM system, including call notes and documentation, to support ongoing customer relationship management.
- Ensure that every customer interaction is positive by providing compassionate service and resolving issues effectively to enhance overall customer experience.
- Respond to customer inquiries via phone and email in a courteous and professional manner.
- Accurately process online orders, returns, exchanges, and refunds.
- Maintain and update product listings, pricing, and stock availability regularly.
- Monitor order queues and coordinate with warehouse and logistics teams to ensure timely dispatch of orders.
- Conduct stock checks and report any low stock levels or discrepancies in listings.
- Collaborate effectively with suppliers and other branches to address stock, delivery, or product information issues.
- Investigate and resolve problems promptly, escalating to higher authorities when necessary.
- Assist with general administrative tasks, record-keeping, and documentation.
- Shopify
- WooCommerce
- Magento / Adobe Commerce
- EKM
- eBay
- Amazon
- Fruggo
- Temu
- Walmart
- Apps/Plugins
- Etsy
- Linnworks
- Mintsoft
- Selro
- Cin7
- Brightpearl
- and more
Here are a few answers to our most common questions
E-Commerce Product Listing FAQs
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1. What’s a Website Manager or a Website Administrator?
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Every websites after development needs experts or an expert who will do maintenance tasks and other essential roles in connection with the upkeep of websites. You might call them “Website Manager”, “Content Manager”, “Webmaster”, “Website Administrator” or something else.
- Managing of current online store/s.
- Listing and Updating e-Commerce websites such as Magento, Shopify, WooCommerce with new products
- Listing and Updating marketetplaces such as eBay and Amazon with new products
- Ability to use multi-channel listing software such as ChannelAdvisor, Linnworks etc to list products to store and marketplaces.
- Liaising with warehouse team - Printing and sharing of shipping labels, packlist and invoices.
- Social Media updates on Facebook and Instagram.
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2. What is included in Website Management/Administration plans?
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If you already have your website, we can help maintain, market and promote your website. There are various tasks involved. For example, if you want your website updated immediately with i.e. banner changes, contents, domain issues, code errors etc. then sign up to our “ON DEMAND WEBSITE HELP” plan.
Alternatively, if you want us to fully maintain your personal, business website daily sign up to our “MONTHLY WEBSITE MANAGEMENT” plan. -
3. What type of tasks can I assign or put through?
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Tasks you want completed are entirely up to you. Typical work includes changing banners, adding, deleting text information, product entry, fixing broken links etc.
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4. How will I pay?
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Payment is easy and simple. For example, “ON DEMAND WEBSITE HELP” plan will require immediate half payment. For “MONTHLY WEBSITE MANAGEMENT” plan we will bill clients with monthly invoices.
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5. How will I save money?
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As an individual or as a company signing up to one of our “Website Management” plans will be a huge money saver. The areas in which money will be saved money include following:
- Website hosting is provided to you if you sign up to any of our monthly plans.
- Domain name is provided to you if you sign up to any of our monthly plans.
- Software applications such as Adobe Photoshop, Dreamweaver etc. This is an advantage because as a company you will not need spend over £400 on these applications
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6. How quickly can changes to your site be made?
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Most of the time they are done the same day although larger or more complex changes can take a little more time and are generally completed within 48 hours.