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What Our Clients Say
Solely...Ecommerce
Call Us: 0203 916 5556
E-commerce Store Setup & Management
Product Listing
Order Management
Customer Service Support
E-commerce Store Setup & Management
All in one E-commerce support.
We setup and manage your E-commerce store. From product uploads, apps/plugins integrations and configurations, order management to customisation.
Looking for a specific E-commerce service?
Product Listing
Manage and upload listings
Manage, sell, and list products across various marketplaces and sales channels like eBay, Amazon, Shopify, WooCommerce, and more.
Multiple listings to online store and marketplaces
If you sell on multiple stores and marketplaces such as Amazon, eBay, OnBuy, Walmart, Wayfair etc.
We will help list your products using an already multi-channel software you may have such as Linnworks, Channeladvisor, Cloud Commerce Pro and many more.
Order Management
Let us manage all your orders.
We will keep track of all your day to day orders coming through your online store and marketplaces.
Hook up your shipping carrier and link to your E-commerce store, marketplace or 3PL system. That’s it. You’re good to go. We will print and share all your shipping labels as well as picklist and invoices with your warehouse team to get orders out of the door with ease.
Inventory Management
Synchronise your stock across your sales channels. Keep products, variations and bundles up-to-date, always.
Customer Service Support
Customer Service Support.
We will communicate with site users or customers over the phone, email, social media where necessary.
Handling customer inquiries, resolving delivery issues, and managing product returns through emails, phone with the use of Customer Support applications such as FreshDesk, ZenDesk, xSellco, etc.
eCommerce Website Support Description Example
Managing of current online store/s.
Listing of new products to your website store (Magento, Shopify, BigCommerce and more).
Listing of new products to your Amazon, eBay store.
Maintaining listings within store and online marketplaces.
Ability to use multi-channel listing software such as ChannelAdvisor, Linnworks etc to list products to store and online marketplaces.
Order management – working with the warehouse team to manage orders from various sales channels.
Liaising with warehouse team - Printing and sharing of shipping labels, packlist and invoices.
Assisting with creating content for social media, writing posts for the company blog and marketing campaigns.
We are on hand to help with every step of the way
Do not have an online store yet. Check out these eCommerce plaforms
Create a beautiful online store with just a few clicks and start selling online in no time with any of our eCommerce online store partners BigCommerce, Shopify, EKM, Weebly, Jimdo, Webnode and Zyro.
More About BigCommerce
Create your online store with BigCommerce. Fast, easy and no technical experience needed!
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More About EKM
Create your own successful online shop with EKM, a UK eCommerce website platform you need to sell online.
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More About Squarespace
Create a website with an award-winning template. Create beautiful sites using a drag and drop interface.
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More About Jimdo
Create your website with Jimdo. Fast, easy and no technical experience needed!
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More About Webnode
Easily build your website with Webnode online editor. Choose one of our specialised templates, add your own content and get online!
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More About Squarespace
A quick and simple way to build a Website, Free templates that you can fully customise.
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More About Weebly
Weebly's free website builder makes it easy to create a business website, blog. Find customizable templates.
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More About Ucraft
Create a professional website, blog or online store with Ucraft website builder: 80+ templates.
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HOW IT WORKS
Step 1
Tell us your plan
Discuss your vision and plans with our team on the specific need i.e. need a product lister, order processor, live chat customer, etc alongside other important details.
Step 2
Meeting (or Chat)
Virtual meeting or chat where we will be interviewed by you, after all, we are your employee. Further details about the company, help needed, agree on hours, hourly rate, etc.
Step 3
Work with each other
Contribute to the team's achievements while building a long-lasting working relationship.
Type of E-Commerce support roles or work Solelyweb can assist with
Sample job descriptions
The example job descriptions encompass comprehensive E-Commerce support roles, including E-Commerce Assistant and E-Commerce Manager, as well as specific Product Listing positions like Product Lister and Order Management roles such as Order Processor and Logistics Assistant to Customer service
Ecommerce Executive
- Assist category merchandisers with new product launches, promotions, and updates.
- Write and edit product descriptions and on-site content.
- Resize, optimise, and upload images.
- Identify issues by conducting regular site walks to check for content errors, image bugs, and other concerns.
- Use Google Sheets or Excel to track updates and ensure data accuracy.
- Maintain product pages and ensure that categories are current.
E-commerce Assistant
- Provide support for product listings, pricing, and updates across various e-commerce platforms.
- Monitor inventory levels and assist with the order processing.
- Coordinate with logistics teams to ensure timely order fulfillment.
- Track and report on sales performance and online traffic.
- Assist in responding to customer inquiries via email and chat.
- Collaborate with the marketing team to improve product visibility.
Customer Support Agent
- Assist customers with order, inventory, and shipping processes.
- Resolve syncing, stock, and fulfillment problems.
- Help with carrier integrations (FedEx, UPS, USPS, DHL, and 3PLs).
- Offer product guidance and best practices.
- Record issues and escalate when necessary.
Ecommerce Product Listing Assistant
- Upload and list products on various online platforms, including eBay, Amazon, and our own websites.
- Optimise listings to improve sales conversion rates.
- Maintain listings, item descriptions, and product photos.
- Create eye-catching product images for our product pages.
- Ensure that marketplaces are updated with the latest products.
- Perform other ad-hoc eCommerce duties as needed.
Shopify Ecommerce Administrator
- Experience with Shopify or another e-commerce administration system.
- Comfortable with product creation, including variants, collections, inventory settings, and making simple edits to themes and content.
- Familiar with order processing, including verifying orders, coordinating with fulfillment and warehouse teams, and using shipping apps or integrations.
- Strong focus on data accuracy and attention to detail; ensuring that product metadata and SKUs are correct is essential.
Part-Time Order Processing Assistant
- Downloading and checking customer artwork using programmes like Adobe Photoshop
- Ensuring artwork meets basic criteria (e.g. resolution, rogue pixels, format)
- Sending complete order packs to our production teams
- Communicating with customers to resolve issues or gather missing information needed to complete their orders
- Responding to customer queries via email
Logistics Coordinator
- Monitor and maintain optimal inventory levels (maximum and minimum) to ensure a continuous supply.
- Collaborate with the in-house Sales team to support accurate and timely processing of customer orders.
- Assist in planning, scheduling, and executing daily logistics operations.
- Enter and manage orders in the system while tracking shipments across multiple channels.
- Administer and maintain inventory control systems.
- Contribute to the development and maintenance of logistics policies, procedures, and supporting documentation.
- Manage and monitor supplier performance.
Evenings Order Processor
- Communicate effectively with customers and process customer orders via telephone, email and web based platforms
- Provide assistance and information to customers via phone or email
- Perform data entry tasks accurately and efficiently
- Analyse customer needs and recommend suitable products applicable to their requirements
- Upsell products to increase sales on supplier focus days and in house daily/weekly focus’s with incentives
- Maintain customer records and update information as needed
- Process customer orders via phone and web based platform
Linnworks (3PL) Order Processor
- Place & dispatch orders, manage stock control and create system sales reports.
- Import and dispatch client and subscription mail out lists (csv)
- Manage multi-channel orders and dealing with any queries or complaints
- Work with distribution systems such as Royal Mail, DHL Deutche Post etc.
- Respond and work with customer or colleagues’ emails within a 24-hour in line with company Service Level Agreement (SLA).
- To liaise daily with warehouse team via phone/email to ensure smooth running of both incoming and outgoing deliveries and orders.
- To take complete ownership of their tasks, using their organisational and analytical skills to find ways to automate and standardise processes where possible.
Here are a few answers to our most common questions
e-Commerce Website Support FAQs
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1. What is e-Commerce Website Support?
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With e-Commerce Website Support we will be responsible for the day to day management and running of your online store from listing of products to printing of shipping labels and invoices.
- Managing of current online store/s.
- Listing and Updating e-Commerce websites such as Magento, Shopify, WooCommerce with new products
- Listing and Updating marketetplaces such as eBay and Amazon with new products
- Ability to use multi-channel listing software such as ChannelAdvisor, Linnworks etc to list products to store and marketplaces.
- Liaising with warehouse team - Printing and sharing of shipping labels, packlist and invoices.
- Social Media updates on Facebook and Instagram.
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2. What e-Commerce platforms do we help with?
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Shopify, BigCommerce, Magento 2, PrestaShop, WooCommerce, OpenCart, EKM and many more.
If you have an online store on any of these platforms and need help with daily product listings and e-Commerce website support then get in touch with us on 0203 916 5556 or fill in the above job specification form and attach a job description. -
3. Are we able to list products to multiple stores and marketplaces?
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Yes
If you sell through different storefronts and marketplaces we can help list products to these platforms with the use of our multi-channel software Linnworks.
Other multi-channel software we can use to list products includes Channeladvisor, Cloud Commerce Pro, Mintsoft, OnePatch, Selro and more. -
4. How do I request for e-Commerce Website Support?
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Call us on 0203 916 5556 or fill in the above job specification form, attach a job description. We will then setup a face to face or virtual meeting where we can be interviewed by you. After all we are your employee.
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5. How will I pay?
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Payment is easy and simple. After agreeing on a job description we will work for you as a remote employee. This will be based on invoice submission.