Ecommerce Operations Coordinator
An Ecommerce Operations Coordinator responsible for managing global e-commerce operations, ensuring that stock availability, inbound deliveries, and customer orders are properly aligned. The E-commerce Operations Coordinator collaborates closely with Logistics, Customer Service, and Buying teams to ensure that product launches and preorders are executed smoothly. Additionally, they work to identify and resolve operational issues early on.
Key responsibilities will include the following:
E-commerce and Preorder Operations
– Oversee e-commerce orders, preorders, and prebuy campaigns.
– Track backlogs and orders on hold.
– Ensure that preorder campaigns are set up and fulfilled correctly.
Inbound and Launch Alignment
– Monitor inbound shipments and delivery timelines.
– Align stock arrival with e-commerce launches and preorder fulfillment.
– Ensure that stock is available before the go-live date.
Customer Service Support and Order Oversight
– Assist customer service with order backlogs, especially during peak and markdown periods.
– Monitor backorders, stock issues, and fulfillment delays.
– Identify root causes of issues and escalate them when necessary.
Stock and Allocation Control
– Monitor stock availability against demand.
– Flag any risks of over-allocation.
– Escalate stock issues across teams as needed.
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Benefits
- Reliable, Trustworthy, Friendly
- Good communication
- Long term partnership
- Supportive and friendly team environment
- No long recruitment process just your go to eCommerce team
- Fast learner and experienced problem solver
- Strong organisational skills with great attention to detail
- Able to work independently and follow processes
Hours
Minimum 20 hours per week and more if required.
Our primary working hours are based on GMT/BST, but also available across alternative/different time zones.
Pay
- From £12.50 an hour and above
- Have multiple roles or looking for multiple individuals/personnels?
- Linnworks
- Mintsoft
- Cloud Commerce Pro
- Cin7
- Orderwise
- Shopify
- WooCommerce
- Magento
- Adobe Commerce
- EKM
- eBay
- Amazon
- Fruggo
- Temu
- Walmart
- and more
- Shippo
- ShipStation
- Easyship
- Shipmate
- MyDHL+
- Royal Mail - Click & Drop
- and more
All in one E-commerce support.
We setup and manage your E-commerce store. From product uploads, apps/plugins integrations and configurations, order management to customisation.
Looking for a specific E-commerce service?
Manage and upload listings
Manage, sell, and list products across various marketplaces and sales channels like eBay, Amazon, Shopify, WooCommerce, and more.
Multiple listings to online store and marketplaces
If you sell on multiple stores and marketplaces such as Amazon, eBay, OnBuy, Walmart, Wayfair etc.
We will help list your products using an already multi-channel software you may have such as Linnworks, Channeladvisor, Cloud Commerce Pro and many more.
Let us manage all your orders.
We will keep track of all your day to day orders coming through your online store and marketplaces.
Hook up your shipping carrier and link to your E-commerce store, marketplace or 3PL system. That’s it. You’re good to go. We will print and share all your shipping labels as well as picklist and invoices with your warehouse team to get orders out of the door with ease.
Inventory Management
Synchronise your stock across your sales channels. Keep products, variations and bundles up-to-date, always.
Customer Service Support.
We will communicate with site users or customers over the phone, email, social media where necessary.
Handling customer inquiries, resolving delivery issues, and managing product returns through emails, phone with the use of Customer Support applications such as FreshDesk, ZenDesk, xSellco, etc.