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What Our Clients Say
What is Order Processing?
In a nutshell, order processing involves the receiving and processing customer orders. This includes verifying order details, fulfilling orders, tracking shipments, managing product returns, and addressing customer complaints or issues related to their orders. There are several job titles given to a person carrying out the duty of order processing. This includes Order Processor, Shipment Coordinator, Virtual Logistics Coordinator, Order Manager, 3PL Order Assistant.
Order processing duties are multi-faceted, covering various areas of e-commerce, including: .
- Product Listing and Order Entry:
This involves inputting product information into e-commerce stores, marketplaces, 3PL (third-party logistics), or ERP systems. It also includes entering customer orders, confirming their details, and checking for any discrepancies. - Inventory and Fulfillment:
This entails coordinating with warehouse staff to ensure the correct items are picked and packed for orders to creating ASNs (Advanced Shipping Notices) to alert warehouse of incoming deliveries,/stocks or returns i.e. boxes, Pallets - Shipping Coordination:
This involves processing the shipment of orders, which includes generating labels, pick lists, packing lists, and arranging delivery with carriers such as Royal Mail, DHL, FedEx, and USPS. - Customer Service:
Handling customer inquiries, resolving delivery issues, and managing product returns through emails, phone with the use of Customer Support applications such as FreshDesk, ZenDesk, xSellco, etc. - Record Maintenance:
This consists of keeping accurate records of all orders and related transactions. - Order System Management:
This ensures that all aspects of the order delivery system, including courier integrations, reporting tools, templates for labels and packing lists, and shipping rules and automations, are functioning smoothly.
- Shopify
- WooCommerce
- Magento / Adobe Commerce
- EKM
E-Commerce Store Order Processing
A smart method to assign shipment tracking right after a sale and keep customers updated throughout order journey.
- Linnworks
- Cloud Commerce Pro
- Mintsoft
- Cin7
- Orderwise
Multichannel Order Processing
Streamline your order management by accessing all your e-commerce store (Shopify, WooCommerce, Magento, etc.), marketplace (Amazon, eBay, Etsy) orders from one powerful interface.
- eBay
- Amazon
- Fruggo
- Temu
- Walmart
- and more
Marketplace Order Processing
On hand to help process orders through individual Marketplaces such as Amazon, eBay, Etsy, etc efficiently.
- Shippo
- ShipStation
- Easyship
- Shipmate
- MyDHL+
- Royal Mail - Click & Drop
- and more
Multi-Carrier Order Processing
Effortlessly connect with all your couriers and streamline your operations by scanning, labeling, and dispatching every order from a single, user-friendly interface.
Here to help too:
- Migrating to new a E-Commerce store?
- Thinking of new a Marketplace?
- Ready to move to a Multichannel or Multi-carrier system?
What does a Order Processor do?
E-Commerce Order Processing job descriptions - Samples
Various job titles are associated with this function, such as Order Processor, Shipment Coordinator, Virtual Logistics Coordinator, Order Manager, and 3PL Order Assistant.
Customer Support Agent
- Assist customers with order, inventory, and shipping processes.
- Resolve syncing, stock, and fulfillment problems.
- Help with carrier integrations (FedEx, UPS, USPS, DHL, and 3PLs).
- Offer product guidance and best practices.
- Record issues and escalate when necessary.
- Monitor and maintain optimal inventory levels (maximum and minimum) to ensure a continuous supply.
- Collaborate with the in-house Sales team to support accurate and timely processing of customer orders.
- Assist in planning, scheduling, and executing daily logistics operations.
- Enter and manage orders in the system while tracking shipments across multiple channels.
- Administer and maintain inventory control systems.
- Contribute to the development and maintenance of logistics policies, procedures, and supporting documentation.
- Manage and monitor supplier performance.
- Process sales orders efficiently.
- Maintain regular communication with customers and the account manager throughout the order process.
- Ensure that stock is available to meet customer delivery dates.
- Process all necessary paperwork and information related to deliveries.
- Generate invoices for sales orders.
- Complete customer satisfaction surveys upon order completion.
- Place & dispatch orders, manage stock control and create system sales reports.
- Import and dispatch client and subscription mail out lists (csv)
- Manage multi-channel orders and dealing with any queries or complaints
- Work with distribution systems such as Royal Mail, DHL Deutche Post etc.
- Respond and work with customer or colleagues’ emails within a 24-hour in line with company Service Level Agreement (SLA).
- To liaise daily with warehouse team via phone/email to ensure smooth running of both incoming and outgoing deliveries and orders.
- To take complete ownership of their tasks, using their organisational and analytical skills to find ways to automate and standardise processes where possible.
- Communicate effectively with customers and process customer orders via telephone, email and web based platforms
- Provide assistance and information to customers via phone or email
- Perform data entry tasks accurately and efficiently
- Analyse customer needs and recommend suitable products applicable to their requirements
- Upsell products to increase sales on supplier focus days and in house daily/weekly focus’s with incentives
- Maintain customer records and update information as needed
- Process customer orders via phone and web based platform
Importance of E-Commerce Order Processing
Order processing refers to the steps taken to receive and handle customer orders. This process includes verifying order details, fulfilling the orders, tracking shipments, managing product returns, and addressing customer complaints or issues related to their orders. Various job titles are associated with this function, such as Order Processor, Shipment Coordinator, Virtual Logistics Coordinator, Order Manager, and 3PL Order Assistant.
Implementing effective order processing practices is essential for companies aiming to eliminate the challenges of overstocking and understocking. By accurately tracking and forecasting demand, businesses can optimize their inventory management, ultimately saving significant costs associated with excess inventory and reducing lost sales from stockouts.
A streamlined order processing system not only ensures that orders are fulfilled swiftly and accurately but also minimizes errors, significantly boosting customer satisfaction. This approach frees up valuable time for employees, enabling them to focus on other critical tasks while effortlessly managing a larger volume of orders without incurring additional labor costs.
Access to precise and timely data on order history and trends equips businesses with the insights needed to make strategic decisions about inventory levels, staffing requirements, and other key operational factors. By embracing efficient order processing, companies can achieve faster turnaround times and elevate their service quality, establishing a formidable competitive advantage in the market.
Here are a few answers to our most common questions
E-Commerce Order Processing FAQs
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1. What’s a Website Manager or a Website Administrator?
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Every websites after development needs experts or an expert who will do maintenance tasks and other essential roles in connection with the upkeep of websites. You might call them “Website Manager”, “Content Manager”, “Webmaster”, “Website Administrator” or something else.
- Managing of current online store/s.
- Listing and Updating e-Commerce websites such as Magento, Shopify, WooCommerce with new products
- Listing and Updating marketetplaces such as eBay and Amazon with new products
- Ability to use multi-channel listing software such as ChannelAdvisor, Linnworks etc to list products to store and marketplaces.
- Liaising with warehouse team - Printing and sharing of shipping labels, packlist and invoices.
- Social Media updates on Facebook and Instagram.
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2. What is included in Website Management/Administration plans?
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If you already have your website, we can help maintain, market and promote your website. There are various tasks involved. For example, if you want your website updated immediately with i.e. banner changes, contents, domain issues, code errors etc. then sign up to our “ON DEMAND WEBSITE HELP” plan.
Alternatively, if you want us to fully maintain your personal, business website daily sign up to our “MONTHLY WEBSITE MANAGEMENT” plan. -
3. What type of tasks can I assign or put through?
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Tasks you want completed are entirely up to you. Typical work includes changing banners, adding, deleting text information, product entry, fixing broken links etc.
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4. How will I pay?
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Payment is easy and simple. For example, “ON DEMAND WEBSITE HELP” plan will require immediate half payment. For “MONTHLY WEBSITE MANAGEMENT” plan we will bill clients with monthly invoices.
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5. How will I save money?
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As an individual or as a company signing up to one of our “Website Management” plans will be a huge money saver. The areas in which money will be saved money include following:
- Website hosting is provided to you if you sign up to any of our monthly plans.
- Domain name is provided to you if you sign up to any of our monthly plans.
- Software applications such as Adobe Photoshop, Dreamweaver etc. This is an advantage because as a company you will not need spend over £400 on these applications
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6. How quickly can changes to your site be made?
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Most of the time they are done the same day although larger or more complex changes can take a little more time and are generally completed within 48 hours.