Order Processor
On hand to manage the flow of orders, ensuring accurate and timely processing orders coming through online store and marketplaces.
Key responsibilities will include the following:
Order Management & QuickBooks
- Accurately input trade orders into QuickBooks
- Ensure all order details are correct (pricing, quantities, delivery dates, etc.)
Communication & Order Fulfillment
- Liaise with customers and agents to confirm and place orders
- Follow up on deliveries and track order progress
- Handle inquiries and communicate order updates proactively
Stock & Delivery Note Management
- Amend delivery notes to reflect accurate stock levels and any shortages
- Manage stock discrepancies and inform relevant parties
- Reserve stock for customers based on confirmed orders or reservations
Backorders
- Track out-of-stock items and schedule them for backorder the following month
- Notify customers/agents with clear and timely updates
Warehouse & Email Correspondence
- Monitor and respond to emails from the warehouse
- Address questions or issues related to deliveries and orders
Google Sheets & Reporting
- Keep updated Google Sheet with all order details
- Maintain accuracy and consistency across all order and delivery records
Sales Email Monitoring
- Respond to inquiries
- Provide excellent customer service via clear, professional email responses
Phone Call Handling
- Answer incoming phone calls in a friendly and professional manner
- Direct calls to the appropriate departments or individuals
- Take messages and promptly follow up on voicemails
Sounds like a plan? Give us a try. Let's work for you
Benefits
- Reliable, Trustworthy, Friendly
- Good communication
- Long term partnership
- Supportive and friendly team environment
- No long recruitment process just your go to eCommerce team
- Fast learner and experienced problem solver
- Strong organisational skills with great attention to detail
- Able to work independently and follow processes
Hours
Minimum 20 hours per week and more if required.
Our primary working hours are based on GMT/BST, but also available across alternative/different time zones.
- Linnworks
- Mintsoft
- Cloud Commerce Pro
- Cin7
- Orderwise
- Shopify
- WooCommerce
- Magento
- Adobe Commerce
- EKM
- eBay
- Amazon
- Fruggo
- Temu
- Walmart
- and more
- Shippo
- ShipStation
- Easyship
- Shipmate
- MyDHL+
- Royal Mail - Click & Drop
- and more
All in one E-commerce support.
We setup and manage your E-commerce store. From product uploads, apps/plugins integrations and configurations, order management to customisation.
Looking for a specific E-commerce service?
Manage and upload listings
Manage, sell, and list products across various marketplaces and sales channels like eBay, Amazon, Shopify, WooCommerce, and more.
Multiple listings to online store and marketplaces
If you sell on multiple stores and marketplaces such as Amazon, eBay, OnBuy, Walmart, Wayfair etc.
We will help list your products using an already multi-channel software you may have such as Linnworks, Channeladvisor, Cloud Commerce Pro and many more.
Let us manage all your orders.
We will keep track of all your day to day orders coming through your online store and marketplaces.
Hook up your shipping carrier and link to your E-commerce store, marketplace or 3PL system. That’s it. You’re good to go. We will print and share all your shipping labels as well as picklist and invoices with your warehouse team to get orders out of the door with ease.
Inventory Management
Synchronise your stock across your sales channels. Keep products, variations and bundles up-to-date, always.
Customer Service Support.
We will communicate with site users or customers over the phone, email, social media where necessary.
Handling customer inquiries, resolving delivery issues, and managing product returns through emails, phone with the use of Customer Support applications such as FreshDesk, ZenDesk, xSellco, etc.