Part-Time E-commerce Customer Experience Advisor
A Part-time E-commerce Customer Experience Advisor responsible for supporting customers through our main customer care channels, ensuring inquiries are handled in a timely, thoughtful, and professional manner.
Key responsibilities will include the following:
Respond to customer inquiries via email, live chat, social media, and other customer care channels.
Assist customers with questions related to products, orders, delivery, and their accounts using approved internal guidelines.
Handle delivery queries, delayed orders, address changes, failed payments, account access issues, and order updates.
Use Shopify to check order history, customer details, fulfillment status, and payment information.
Support customers with subscription changes, cancellations, skips, swaps, and adjustments to delivery frequency.
Assist with refunds, replacements, returns, and goodwill gestures when appropriate.
Strive to find fair and helpful resolutions while also protecting the company’s interests.
Maintain a warm, professional, and solution-oriented tone in all communications.
Identify recurring customer issues or feedback and communicate useful insights to the team.
Escalate complex or unusual issues as needed.
Occasionally assist with light administrative tasks as capacity allows.
Sounds like a plan? Give us a try. Let's work for you
Benefits
- Reliable, Trustworthy, Friendly
- Good communication
- Long term partnership
- Supportive and friendly team environment
- No long recruitment process just your go to eCommerce team
- Fast learner and experienced problem solver
- Strong organisational skills with great attention to detail
- Able to work independently and follow processes
Hours
Minimum 20 hours per week and more if required.
Our primary working hours are based on GMT/BST, but also available across alternative/different time zones.
Pay
- From £12.50 an hour and above
- Have multiple roles or looking for multiple individuals/personnels?
- Linnworks
- Mintsoft
- Cloud Commerce Pro
- Cin7
- Orderwise
- Shopify
- WooCommerce
- Magento
- Adobe Commerce
- EKM
- eBay
- Amazon
- Fruggo
- Temu
- Walmart
- and more
- Shippo
- ShipStation
- Easyship
- Shipmate
- MyDHL+
- Royal Mail - Click & Drop
- and more
All in one E-commerce support.
We setup and manage your E-commerce store. From product uploads, apps/plugins integrations and configurations, order management to customisation.
Looking for a specific E-commerce service?
Manage and upload listings
Manage, sell, and list products across various marketplaces and sales channels like eBay, Amazon, Shopify, WooCommerce, and more.
Multiple listings to online store and marketplaces
If you sell on multiple stores and marketplaces such as Amazon, eBay, OnBuy, Walmart, Wayfair etc.
We will help list your products using an already multi-channel software you may have such as Linnworks, Channeladvisor, Cloud Commerce Pro and many more.
Let us manage all your orders.
We will keep track of all your day to day orders coming through your online store and marketplaces.
Hook up your shipping carrier and link to your E-commerce store, marketplace or 3PL system. That’s it. You’re good to go. We will print and share all your shipping labels as well as picklist and invoices with your warehouse team to get orders out of the door with ease.
Inventory Management
Synchronise your stock across your sales channels. Keep products, variations and bundles up-to-date, always.
Customer Service Support.
We will communicate with site users or customers over the phone, email, social media where necessary.
Handling customer inquiries, resolving delivery issues, and managing product returns through emails, phone with the use of Customer Support applications such as FreshDesk, ZenDesk, xSellco, etc.