Transportation & Logistics Specialist
A Transportation & Logistics Specialist responsible for to coordinate the daily execution of deliveries and collections across multiple couriers and international markets.
Key responsibilities will include the following:
Order Management
- Process and validate customer orders in internal systems.
- Ensure the accuracy of order details, pricing, and shipping information.
- Coordinate order releases with warehouse and procurement teams.
Logistics, Delivery & Returns Coordination
- Plan and coordinate daily shipments and collections.
- Collaborate closely with courier partners such as DHL, FedEx, and DPD.
- Track shipments and returns end-to-end to ensure timely deliveries.
- Optimise courier selection based on cost, speed, and reliability.
Issue Resolution & Exception Handling
- Proactively monitor shipment delays, losses, and delivery exceptions.
- Investigate root causes and coordinate resolutions with internal teams and logistics partners.
- Escalate critical issues to ensure they are resolved in a timely manner.
Inventory & Warehouse Coordination
- Place orders while monitoring warehouse stock levels and availability.
- Work with warehouse teams to ensure timely picking, packing, and dispatching.
- Expedite returns to be refurbished for resale.
Collections & Payment Follow-ups
- Track outstanding invoices and coordinate payment collections when requested.
- Follow up with customers regarding pending payments.
- Reconcile delivery status with invoicing and payment records.
Reporting & Data Analysis
- Maintain and report on key operational KPIs, such as on-time deliveries.
- Analyse operational data to identify trends and inefficiencies.
- Prepare daily and weekly reports for the Head of Operations.
Process Improvement & Automation
- Identify opportunities to enhance workflows and reduce manual effort.
- Support automation initiatives using Excel or internal tools.
- Contribute to the development of scalable standard operating procedures (SOPs) and operational processes.
Sounds like a plan? Give us a try. Let's work for you
Benefits
- Reliable, Trustworthy, Friendly
- Good communication
- Long term partnership
- Supportive and friendly team environment
- No long recruitment process just your go to eCommerce team
- Fast learner and experienced problem solver
- Strong organisational skills with great attention to detail
- Able to work independently and follow processes
Hours
Minimum 20 hours per week and more if required.
Our primary working hours are based on GMT/BST, but also available across alternative/different time zones.
Pay
- From £12.50 an hour and above
- Have multiple roles or looking for multiple individuals/personnels?
- Linnworks
- Mintsoft
- Cloud Commerce Pro
- Cin7
- Orderwise
- Shopify
- WooCommerce
- Magento
- Adobe Commerce
- EKM
- eBay
- Amazon
- Fruggo
- Temu
- Walmart
- and more
- Shippo
- ShipStation
- Easyship
- Shipmate
- MyDHL+
- Royal Mail - Click & Drop
- and more
All in one E-commerce support.
We setup and manage your E-commerce store. From product uploads, apps/plugins integrations and configurations, order management to customisation.
Looking for a specific E-commerce service?
Manage and upload listings
Manage, sell, and list products across various marketplaces and sales channels like eBay, Amazon, Shopify, WooCommerce, and more.
Multiple listings to online store and marketplaces
If you sell on multiple stores and marketplaces such as Amazon, eBay, OnBuy, Walmart, Wayfair etc.
We will help list your products using an already multi-channel software you may have such as Linnworks, Channeladvisor, Cloud Commerce Pro and many more.
Let us manage all your orders.
We will keep track of all your day to day orders coming through your online store and marketplaces.
Hook up your shipping carrier and link to your E-commerce store, marketplace or 3PL system. That’s it. You’re good to go. We will print and share all your shipping labels as well as picklist and invoices with your warehouse team to get orders out of the door with ease.
Inventory Management
Synchronise your stock across your sales channels. Keep products, variations and bundles up-to-date, always.
Customer Service Support.
We will communicate with site users or customers over the phone, email, social media where necessary.
Handling customer inquiries, resolving delivery issues, and managing product returns through emails, phone with the use of Customer Support applications such as FreshDesk, ZenDesk, xSellco, etc.